Join Maisy the lovable mouse and all her friends for adventure and good times. Maisy makes play time fun when she shares the magic of music and celebrates a birthday.
Play Time Maisy includes:
- Play with Maisy
- Maisy Makes Music
- Maisy's Friends
- Maisy's Birthday
Free Standard Shipping on all orders
All items ordered before 12:00pm EST will be sent the same day. Items ordered after 12:00pm EST will be sent on the following day. Orders placed after 12:00pm EST on Friday will be sent on the following Monday.
If you experience any issues with your delivery, please contact us at [email protected].
How will I know when my order has been sent?
As soon as your order is sent from our warehouse you will be sent an email to confirm that it's on its way.
Once my order has been shipped when
will I receive it?
Depending on your method of shipping, your timing will vary:
Do you charge for shipping?
We have FREE Standard Shipping but charge for Expedited and Next Business Day:
Next Business Day (Monday - Thursday)
By 3.00 p.m. the following day (4.30 p.m. in rural addresses)
What do I do if I have not received my order?
If your order does not arrive within 14 days please contact us so that we can investigate with the delivery company.
One of the items is missing from my order. What do I do?
Sometimes items that are ordered on the same day may arrive to you on different days. We will send you an email to let you know when each item is on its way.
Which countries do you deliver to?
We deliver to the United States and US territories.
If in doubt please contact our customer service team at [email protected].
Here at GRUV.com we want you to be 100% happy with your purchase, and we'll do everything we can to make sure you are. If you would like to return a product to us, please email us directly at [email protected].
If you are unhappy with your purchase, you can return it to us within 14 days of receiving the item being sent to you for a full refund*. (*If you are buying products from us in bulk to sell on for your own commercial purposes we reserve the right to refuse returns or issue a refund). Please note that DVDs, Blu-rays, and 4K discs that have been opened or have had their shrink-wrap removed are not eligible for return.
You can also exchange your item within 14 days of receiving it.
If the item is out of stock and you do not wish to order an alternative item, your credit card will not be charged for the item.
How do I return an item?
To arrange a return please contact us at [email protected] and we will be more than happy to arrange this for you. All you need to tell us is which item you wish to return and the reason why. We will then issue you a unique Returns Authorization (RA) number and the return instructions.
I have received my item, but now I want to return it?
If you are unhappy with your purchase you can return it to us within 14 days of receiving it for full refund. Please note that DVDs, Blu-rays, and 4K discs that have been opened or have had their shrink-wrap removed are not eligible for return.
The cost of shipping to return a product you no longer need will be paid for by the person returning the product and will require a Returns Authorization (RA) number.
The RA number will be given to you by our customer services team.
I have received my item but it's damaged / faulty. What should I do?
If your item has arrived damaged or is faulty, we will make this right as soon as possible, either by sending a replacement item to you or refunding your account. If we ask for the item to be returned to us, then GRUV.com will pay for the cost of the return via a pre-paid label. In the unlikely event that your order is received damaged or faulty, all you need to do is contact us and we will provide the relevant returns information.
I have received an item that I didn’t order?
If you received an item that you did not order, you can return it to us for a full refund or replacement. If we ask for the item to be returned to us, then GRUV.com will pay for the cost of the return via a pre-paid label.
When will I receive my refund/replacement?
We will process your refund / replacement as soon as your item is received back into our warehouse. Replacements are subject to availability and, if not available, a refund will be given instead. Where possible please retain the packaging that your original order arrived in as you can use it to return the items to us.