Frequently Asked Questions

Frequently Asked Questions

SHIPPING

All items ordered before 12:00pm EST will be sent the same day. Items ordered after 12:00pm EST will be sent on the following day. Orders placed after 12:00pm EST on Friday will be sent on the following Monday.

If you experience any issues with your delivery, please contact us at customerservice@GRUV.com.

How will I know when my order has been sent?

As soon as your order is sent from our Warehouse you will be emailed a confirmation that it's on its way. From that time, you should expect to receive your order within the designated shipping window selected.

Once my order has been shipped when will I receive it?

Depending on your method of shipping, your timing will vary.

• Standard Shipping - you will receive your order in 3-10 days
• Expedited - you will receive your order in 3-5 days
• Next Day - you will receive your order in 1 Business day. This service is only available on orders placed Monday through Thursday
• The timeliness of service to destinations outside the contiguous U.S. may be affected by the limited availability of transportation. Due to the variability of transportation, Package Services and UPS Mail Innovations packages may take up to two to five weeks to reach Hawaii, Alaska, Puerto Rico and any U.S. Territories. This includes ZIP Codes with prefixes of 967 and 969 and those with the following prefixes: 995, 996, 997, 998, 999, 968, 006, 007, 008, and 009

Do you charge for shipping?

We have FREE Standard Shipping but charge for Expedited and Next Business Day:

Hardware items (DVD Players etc.) whether as a standalone item or as a bundle with other products are subject to an individual postal pricing as specified on the product page. 

PLEASE NOTE THAT ORDERS PLACED USING FEDEX CANNOT BE DELIVERED TO PO BOXES.

What do I do if I have not received my order?

If your order does not arrive within 14 days please contact us so that we can investigate with the delivery company.

One of the items is missing from my order. What do I do?

Sometimes items that are ordered on the same day may arrive to you on different days. We will send you an email to let you know when each item is on its way.

Which countries do you deliver to?

We deliver to the United States and US territories.

How can I contact Customer Service?

You can contact us by email at customerservice@GRUV.com.

ORDERS

How will I know when my order has shipped?

You will receive an email from GRUV.com to confirm that your item has been sent.

Can I change the delivery address on my order?

Once an order has been placed we are unable to change the delivery address.

How do I make a change to my order?

Orders cannot be changed once you have clicked 'Place Order'. If you would like to cancel your order please contact us and we will attempt to have the order removed from our system. Please note that this may not always be possible due to processing times and our commitment to timely deliveries from our warehouse.

The right to change your mind

We have it all done it, ordered something and realized later it is no longer required. You have 14 days to change your mind which starts the day after you receive your order.

PAYMENT

How can I pay for my order?

We accept Visa, Mastercard, Discover, and American Express credit cards - as well as PayPal. All items must be paid for prior to shipping. We are unable to take an order and hold it pending payment.

When will payment be taken for my order?

Payment will be taken when you place your order.

When will the payment be taken for my pre-order?

If you have pre-ordered an item, we will take payment when the item has shipped.

RETURNS

Here at GRUV.com we want you to be 100% happy with your purchase, and we'll do everything we can to make sure you are. If you would like to return a product to us, please email us directly at customerservice@GRUV.com.

I have received my item, but now I want to return it?

If you are unhappy with your purchase you can return it to us within 14 days of the item being received to you for a full refund. Please note that DVDs, Blu-rays, and 4Ks that have been opened or have had their shrink-wrap removed are not eligible for return.

I have received an item that I didn’t order

Apologies, our mistake! You can return the item to us within 14 days upon receiving it for a full refund.

I have received my item but it's damaged or faulty. What should I do?

If your item has arrived damaged or is faulty, we will make this right as soon as possible, either by sending a replacement item to you or refunding your account. If we ask for the item to be returned to us, then GRUV.com will pay for the cost of the return via a pre-paid label.

How do I return an item?

To arrange a return please contact us at customerservice@GRUV.com and we will be more than happy to arrange this for you. All you need to tell us is which item you wish to return and the reason why. We will then issue you with the Returns address, specific to that item, along with your unique Returns Authorization (RA) number.

When will I receive my refund/replacement?

We will process your refund / replacement as soon as your item is received back into our warehouse. Replacements are subject to availability and, if the replacement is not available a refund will be given instead.